FAQ's

Covid-19 FAQ's

Our online store is still open 24/7, even during this pandemic. There should not be any shipping delays as all orders are shipped out on time once received.

 

Shipping

Pieces are shipped within 3-5 business days of being ordered, please be patient as each individual piece is prepared, carefully packed, labeled and shipped. 

Once shipped, the time it takes to arrive is dependent on the customers location and the efficiency of their local postal service.

 

Returns

All items are hand-made. Due to this, no returns or exchanges are accepted. There may be small imperfections within each piece because they are all pieces of art hand-made by one single person. Any imperfection that is noticed by the artist will be disclosed in the description of the piece and/or visually displayed in a photograph.

Once a piece has left the studio. I am not responsible if it is received broken, damaged or lost in th email. If you receive a broken piece or have any questions or concerned, please contact my studio through email.

 

Customs

There are now 6 custom piece slots available on my Patreon page. Slot availability rotates every month! This creates a healthy balance between personalized collections and customs.

Stay tuned to @female.alchemy on Instagram for all updated. Our site will also be updated frequently with any changes along the way.

 

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